Returns Policy
At Cherie Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you can create a return and send back your purchase within 14 days of receipt. We are happy to offer a refund on unsuitable items that are returned to us in accordance with our Returns Policy.
Returns Guidelines:
・All items should be returned new and unused, with the original packaging within 14 calendar days from the day after you receive your order.
・Any box, thank you cards, dust bags, and tags provided as part of the original packaging should also be returned.
・Returns that are damaged, soiled, worn, or altered may not be accepted and could be sent back to you.
・Customers are responsible for paying the return delivery fee.
Non-Returnable Items:
Pierced Earrings: We cannot accept returns of pierced earrings for hygiene reasons. This policy does not affect your statutory rights.
Sale Items: Merchandise purchased at a discount, may not be returned or exchanged.
Customized Products: We cannot accept returns or exchanges for products that were customized to order.
To initiate a return, please follow these steps:
・Contact us to notify us of your intention to return the item.
・Package the item securely in its original packaging, including any provided boxes, thank you cards, dust bags, and tags.
・Ship the item back to us using a trackable shipping method. Please retain proof of postage for your records.
Refunds:
Once we receive your returned item and verify that it meets our return guidelines, we will process your refund within 10 days. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
Damaged/Faulty Goods:
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs. If any item you purchase is faulty, you have the right to reject the goods and have them replaced or refunded within 30 days. If the fault occurs within 2 months, you have the right to claim a free repair or replacement.
Fresh Flowers
Our jewelry is like a mini
garden, capturing the beauty
of real flowers that last
forever.We carefully preserve
each flower,so its charm
stays with you. Over time,
colors may change a bit,
adding a unique touch to
your piece.
925 Sterling Silver
Pure silver is naturally a soft
metal. It's like the superhero
behind your jewelry, ensuring
it stays beautiful for a long
time. You'll find a stamp that
says 925, showing it's made
of pure silver.
14K Gold-Plated Brass
Our pieces are made with
brass that's plated with gold.
It won't irritate your skin
(it's nickel-free) and won't
lose its shine easily. Perfect
for everyday wear that lasts.
Freshwater Pearls
Our pearls are like little
treasures from the water.
They're round, shiny, and
will always look elegant.
As they age, they become
even more charming.
MIYUKI Glass Beads
The beads we use are known
for being super shiny and
always the same shape.
Loved by designers
worldwide, they add a touch
of sparkle to your jewelry.
Mokuba Ribbons
Imagine having ribbons from
one of the best ribbon-makers
in Japan. That's Mokuba! Their
ribbons make our jewelry
extra special, adding a bit
of Japanese luxury.